Refund policy

Return & Refund Policy

We want you to be happy with your Desk Guts purchase. If something is not quite right, eligible items may be returned within 30 days of delivery.

To be eligible for a return, merchandise must generally be unused, unworn, unwashed, and in the same condition in which it was received, with original tags or packaging when applicable.

Before returning anything, please contact us at [CUSTOMER SERVICE EMAIL]. Because Desk Guts works with multiple fulfillment partners, return addresses may vary by product. Please do not send a return to an address on the original package unless we have provided or confirmed that return address for you.

Once your return is approved, we will provide return instructions and, when applicable, a return shipping label.

Damaged, defective, or incorrect items: Please contact us as soon as possible if your order arrives damaged, defective, or different from what you ordered. Include your order number and photos when possible so we can resolve the issue quickly. If the problem resulted from an error in fulfillment or a defective product, you will not be responsible for return shipping.

Customer-choice returns: For eligible returns that are not the result of an error or defect, return-shipping costs may be deducted from the refund unless otherwise stated.

Items that cannot be returned: Gift cards, digital products, personalized or custom-made items, and merchandise specifically marked Final Sale cannot be returned unless the item arrives damaged, defective, or incorrect. Opened or used games, puzzles, and similar products may also be ineligible for return unless defective.

Exchanges: The fastest way to obtain a different size, color, or item is generally to return the eligible original item and place a new order. Contact us first if you need assistance.

Refunds: We will notify you when your return has been received and reviewed. Approved refunds will be issued to the original payment method. Your bank or credit-card provider may require additional processing time before the refund appears in your account.

Order cancellations: If you need to cancel an order, contact us as quickly as possible. We will make every reasonable effort to cancel it, but because some orders are sent to fulfillment partners automatically, cancellation cannot be guaranteed once fulfillment has begun.

Desk Guts is a retail brand operated by First 3 Then Me LLC, an Illinois limited liability company.