Shipping policy

Desk Guts works with multiple suppliers and fulfillment partners to bring you a varied selection of teacher supplies, classroom finds, apparel, books, gifts, desk accessories, and other products. Because products may be fulfilled from different locations, shipping times and packages can vary by item.

Order Processing

Orders are generally sent to the appropriate fulfillment partner shortly after payment is confirmed.

Processing times vary by product and supplier. Some orders may begin processing very quickly, so changes or cancellations cannot be guaranteed after an order has been placed.

If you need to change or cancel an order, contact us as soon as possible at everyteachershero@deskguts.com.

Shipping Rates

Available shipping methods and any applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping rates may vary depending on the products in your cart, destination, supplier, and selected shipping method.

Multiple Packages

Because Desk Guts works with multiple fulfillment partners, items purchased in the same order may:

ship from different locations;
arrive in separate packages;
have different tracking numbers; and
arrive on different dates.

Receiving only part of your order does not necessarily mean that other items are missing. Please review your shipping confirmation and tracking information for each shipment.

Estimated Delivery Times

Estimated delivery times may vary by product.

Many products are fulfilled domestically, while some specialty or unique products may be fulfilled by international partners. Product pages and checkout information will reflect available delivery estimates whenever possible.

Delivery estimates are not guarantees. Shipping may occasionally be affected by carrier delays, weather, holidays, customs processing, supplier disruptions, or other circumstances outside our reasonable control.

Tracking Your Order

When tracking information is provided by the fulfillment partner, you will receive a shipping confirmation with a tracking number or tracking link.

Some orders containing multiple products may generate more than one tracking number.

Please allow time after receiving your shipping confirmation for the carrier's tracking system to update.

If you have not received tracking information after a reasonable processing period, contact us at everyteachershero@deskguts.com and include your order number.

Incorrect or Incomplete Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice an error in your address, contact us immediately. We will try to correct it before fulfillment begins, but changes cannot be guaranteed once an order has been submitted to a supplier or carrier.

Desk Guts is not responsible for delays or nondelivery caused by incorrect or incomplete shipping information provided by the customer. Additional shipping charges may apply if an order must be resent.

Delayed Packages

Carrier delays occasionally happen.

If your tracking information shows that a package is still in transit, please allow the carrier reasonable time to complete delivery.

If a shipment appears significantly delayed or tracking has not updated for an extended period, contact us so we can help investigate with the appropriate supplier or carrier.

Packages Marked Delivered

If tracking shows that your order was delivered but you cannot locate it:

Check around the delivery location, including entrances, mailrooms, porches, and other secure areas.
Check with household members, neighbors, building staff, or your school's receiving office if applicable.
Allow up to 24 to 48 hours, as some carriers occasionally mark packages delivered shortly before final delivery.
Contact the carrier using the tracking number provided.

If the package still cannot be located, contact everyteachershero@deskguts.com and we will review the situation with you.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible at everyteachershero@deskguts.com.

Please include:

your order number;
a description of the issue; and
photographs of the product and packaging when possible.

We will work with the appropriate fulfillment partner to resolve the problem.

Please review our Return and Refund Policy for additional information.

International Shipping

When international shipping is available, customers are responsible for any customs duties, import taxes, brokerage fees, or similar charges imposed by the destination country unless otherwise stated at checkout.

International shipments may also require additional delivery time for customs processing.